The purpose of the Customer Service Request (CSR) application is to allow constituents to communicate in writing with City staff without the use of emails that can be hard to manage.
It allows customers and City staff to upload any number of attachments to facilitate the processing of some tasks.
The system is currently used by multiple City agencies to provide answers to quick questions, handle services that do not have an online specific application for customers to use.
Some examples are requests for address issuance, clearances, bond processing, etc. The system keeps track of all the back and forth communications between the constituent and City staff.
We highly recommend that City staff watch the provided video training. A link is provided on the navigation bar above.